Refund and Returns Policy
We are committed to your satisfaction. Please read our return and refund policy carefully before purchasing our books or courses related to back pain management.
1. Digital Courses
Due to the nature of digital products, all course purchases are final and non-refundable once access has been granted. We encourage all users to read the course descriptions and outlines thoroughly before making a purchase.
However, if you experience any technical difficulties accessing the course, please contact our support team within 7 days of purchase. We will do our best to resolve the issue promptly.
However, if you experience any technical difficulties accessing the course, please contact our support team within 7 days of purchase. We will do our best to resolve the issue promptly.
2. Printed Books
If you purchased a physical book, you may request a return or exchange within 14 days of delivery under the following conditions:
- The book must be unused and in its original packaging.
- Proof of purchase is required.
- You are responsible for the return shipping costs unless the item was received damaged or incorrect.
3. Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 3 days of receiving your order with photo evidence. We will arrange for a replacement or full refund at no extra cost.
4. How to Request a Return or Report an Issue
To initiate a return or raise an issue, please email us at [your support email] with your order number and a brief explanation of the problem.
5. Refunds (if applicable)
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed within 5–7 business days, and a credit will automatically be applied to your original method of payment.
4. How to Request a Return or Report an Issue
To initiate a return or raise an issue, please email us at [your support email] with your order number and a brief explanation of the problem.
5. Refunds (if applicable)
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed within 5–7 business days, and a credit will automatically be applied to your original method of payment.